Terms & Conditions

Terms & Conditions of Work – MoJo Home Services, LLC (formerly TechnicAir Mechanical LLC) 

State of CO Contractor's License: BCL-2972 Class 5 - Mechanical (City of Wheat Ridge) 
Effective Date: 1st of September, 2025

Common Services Offered: 

Regular Service Diagnosis for any issue – major services needed will be detailed in the estimate/invoice. Furnace and A/C Preventative Maintenance clean and services – each of these services include the services below. Other repair, improvement, or enhancement services are completed with high standard and guaranteed with labor warranty as mentioned in the terms and conditions. Other services will be outlined in the service detail section within the estimate/invoice provided. Installations come with the services outlined in the service detail portion within the estimate/invoice. Standard service for Installations is listed below. Services listed are not necessarily all inclusive and many other services may be performed to complete each service to the highest level. Services mentioned may not apply to all situations. This is not an exhaustive list of all services/ installations offered. 

General Terms & Conditions for Overall Services and Installations

1. Scope of Services

These Terms & Conditions apply to all HVAC services, repairs, and installations provided by MoJo Home Services LLC (formerly TechnicAir Mechanical LLC) and its parent/subsidiary companies (the “Company”). All services are performed professionally and in accordance with industry standards and local building codes.

 
2. Estimates & Cancellation Policy 

• Approved estimates may be canceled without penalty within three (3) business days of approval. 

• If the customer is 65 years or older, cancellation is permitted within five (5) business days of approval. 

• Cancellations must be requested via email, text, or phone before the deadlines stated above. 

• Estimates are valid for 30days. If customer does not approve by then, the price is no longer valid and may change 

• Estimate pricing is not exact and may change as the listed work is being carried out, if and when further challenges or issues are discovered that result in additional materials and/or labor. Estimate pricing is not guaranteed until job is finished and final invoice delivered to customer. 

3. Payment Terms 

• Payment is due upon completion of service or installation unless otherwise agreed in writing.

• Accepted payment methods include check, credit card, ACH transaction. 

• Any late payments, outstanding balances, returned checks may result in additional fees or service restrictions. Fees for returned checks or late payments are 1% of total invoice with a maximum fee of $250 and a minimum of $25 for each 30 days late. 

4. Warranty Coverage 
Manufacturer Parts Warranty 

• Manufacturer warranties apply to parts and equipment used in the service or installation. 

• Customers are responsible for registering warranties with the vendor. 

• Warranty forms and registration details are available on our website. 

Labor Warranty 

• All services and installations include a one (1) year labor warranty covering workmanship related to the service provided.  Any service, repairs, or additional work needed to correct an equipment issue or manufacturer warranty will be charged our normal rate. 

• This warranty does not cover regular maintenance, preventative maintenance, or customer-requested adjustments unrelated to the original service. 

• Warranty claims must be submitted within the warranty period and are subject to inspection by the Company. 

• The Company will always work to ‘make-it-right’ for the customer regardless of the situation. 

5. Preventative Maintenance & Service Limitations 

• Routine cleanings, preventative maintenance services, and inspections are not covered by the labor warranty. 

• Customers enrolled in preventative maintenance plans are responsible for scheduling their service within the recommended months (Feb-May for cooling services, Sept-Nov for heating services) to ensure timely availability. Service window for annual preventative maintenance plans is January through December of a calendar year. 

• Any additional repairs or diagnostic services outside of standard maintenance will be billed separately. 

6. Limitation of Liability 

• The Company is not liable for any incidental, consequential, indirect, or special damages resulting from HVAC system malfunctions, service delays, or unforeseen conditions. 

• The Company does not guarantee uninterrupted operation of any HVAC system due to external factors such as manufacturer defects, electrical failures, improper usage, or environmental conditions. 

• The Company is not responsible for damages caused by customer neglect, improper maintenance, or third-party service modifications. 

• The Company may use other contractors or other company's services to perform and complete listed work. The customer understands that The Company will freely schedule other workers to perform duties at the customer behalf. These are not employed by The Company and they nor their work are covered under this agreement but are separate entities and represent themselves and/or their company and their specific contractor/ company agreement. The Company is not responsible for any loss or damages or issues resulting from a non-employed worker of The Company. The Customer must work with those contractors directly to resolve any issues. The Company will work to help the Customer resolve any issue to ensure satisfaction for all parties. 

7. Governing Law & Dispute Resolution 

• These Terms & Conditions are governed by the laws of the State of Colorado.

• Any disputes must be resolved through binding arbitration in Aurora/Arapahoe County, CO, in accordance with Colorado statutes. The Company reserves the right to mediation before arbitration. 

• The Company’s liability is strictly limited to the terms outlined within this agreement. 

8. Additional Terms & Amendments 

• The Company reserves the right to amend these Terms & Conditions at any time without notice. 

• Customers are encouraged to review the latest terms on our website or by calling 720-807-4050. 

• Any additional terms or conditions relevant to specific services will be outlined in the corresponding service agreements or estimate documentation. 

  
  

Additional clauses 

1. Service Scheduling & Delays Clause and Force Majeure 

• The Company does not guarantee exact appointment times due to factors such as unforeseen delays, emergency service requests, or weather-related issues.  

• Customers will receive estimated arrival windows, but service times may shift based on workload and technician availability. Standard practice is a 1-hour arrival window. 

• In cases of unforeseen events (e.g., natural disasters, supply chain disruptions, or government regulations affecting service availability), The Company will not be held liable for disruptions of service. 

2. Equipment & Parts Availability Clause 

• Service estimates do not guarantee immediate availability of specific parts or equipment. 

• Manufacturer production delays or supply chain disruptions may affect timelines, and the Company is not responsible for such delays. 

3. Customer Responsibilities Clause 

• The Customer must ensure safe and reasonable access to HVAC equipment for scheduled services. 

• If the service location is not accessible (e.g., blocked access, locked area, or hazardous environment), the appointment may be rescheduled, and a service call fee may apply. 

4. Third-Party Repairs & Warranty Voiding Clause 

• The Company is not responsible for system performance issues caused by unauthorized repairs or installations performed by third parties.

• If another technician or contractor modifies or repairs the system, any labor warranty coverage may be voided. 

5. Emergency & After-Hours Service Clause

• Emergency or after-hours service requests may be subject to additional fees based on scheduling availability.

• Emergency service does not guarantee same-day resolution if parts or extensive repairs are required. 

6. Property Damage Disclaimer and Indemnification 

• The Company takes necessary precautions to prevent property damage during service. 

• However, pre-existing conditions (e.g., fragile ductwork, aging wiring, damaged infrastructure) may result in unintended damage during service, for which the Company is not liable. 

• The company is not responsible for damages caused by customer negligence, third-party modifications, or improper system use. 

7. Environmental & Code Compliance Clause 

• The Company complies with applicable environmental regulations and building codes in Colorado. 

• Customers are responsible for permitting requirements when applicable, unless explicitly included in the service agreement. 

8. Refunds & Service Satisfaction Clause 

• Refund requests are considered on a case-by-case basis and require review by management. 

• Dissatisfaction with service must be reported within 7 days of completion, and the Company will evaluate potential resolutions at its discretion. The Company will always work to ‘Make-it-right’ first. 

By accepting and proceeding with services or installations from MoJo Home Services LLC (formerly TechnicAir Mechanical LLC, you acknowledge that you have read, understood, and agreed to the above Terms & Conditions. 

Membership Program Terms & Conditions 

1. Membership Benefits & Scope
By enrolling in the Membership Program (the “Program”), members receive the following benefits:

• 15% Discount on all future services and installations, including today's service.

• VIP Priority Scheduling for appointments, ensuring preferred time slots.

• Extended 3-Year Labor Warranty on repairs and installation work (industry standard is 1 year).

• Exclusive Digital Communications & Reminders to optimize system performance.

• Exclusive Membership Phone & Text Line for direct and prioritized customer service.

• Exclusive Deals on Services & Enhancements provided throughout the year.

• Expert HVAC Technicians delivering exceptional service. All licensed, certified, and insured.

2. Membership Terms & Automatic Renewal

• Membership is valid for one year and is automatically renewed annually unless canceled by the member before the new year payment is made. Membership cannot be cancelled retroactively.

• Membership must remain active and paid to receive benefits outlined above.

• Membership follows the buyer and may be transferred to their new home.

• Additional terms may apply, and membership details are subject to change—please refer to our website for the latest updates.

3. Limitations of Liability & Legal Disclaimer

• The Company shall not be liable for any incidental, consequential, indirect, or special damages arising from membership benefits, including but not limited to service delays, equipment malfunctions, or unauthorized use of discounts.

• The Company does not guarantee uninterrupted HVAC system functionality and is not responsible for external factors affecting equipment performance (e.g., manufacturer defects, extreme weather conditions, electrical issues).

• The membership itself does not guarantee any number of service visits during the annual period.

• The Company is not responsible for labor warranty claims related to routine maintenance, system cleaning, or preventative maintenance add-on plans (see Section 5).

• The Company reserves the right to modify or discontinue this membership program at its sole discretion.

4. Preventative Maintenance Add-On Plans & Liability

Basic Preventative Maintenance Plan ($12.50/month | $150/year)
Includes one annual visit with maintenance on both heating and cooling systems during a single appointment:

• 20-Point Furnace Inspection, Cleaning & Service

• 15-Point A/C Inspection, Cleaning & Service

• Supplies not included (e.g., air filters—member selects filter type when scheduling).

• This service is for one (1) A/C unit and (1) Furnace unit. Multiple units in location can be added to invoice and will be priced accordingly.

Preferred Preventative Maintenance Plan ($19.75/month | $237/year)
Includes two visits per year (Spring & Fall):

• Spring: 15-Point A/C Inspection, Cleaning & Service

• Fall: 20-Point Furnace Inspection, Cleaning & Service

• Supplies not included (e.g., air filters—member selects filter type when scheduling).

• This service is for one (1) A/C unit and (1) Furnace unit. Multiple units in location can be added to invoice and will be priced accordingly.

Scheduling Terms:

• Maintenance visits should be scheduled between Feb-May (Cooling) and Sept-Nov (Heating) for optimal service efficiency. Service window for annual preventative maintenance plans run January through December of a calendar year.

• Preventative maintenance covers cleaning & service only—any additional HVAC issues found will be billed separately.

Warranty Limitations:

• Labor warranties do NOT apply to cleanings, inspections, or routine maintenance services.

• Labor warranties apply only to repair work and system installations performed by the Company.

5. Membership Cancellations & Refunds

• Members may cancel their membership by providing written notice 30 days before renewal.

• No refunds for partial membership periods or unused benefits.

• Preventative maintenance plan enrollment cannot be canceled mid-cycle once service has been scheduled.

6. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of the State of Colorado.

• Any disputes must be resolved through arbitration in Aurora/Arapahoe County, CO, per state regulations. The Company reserves the right to mediation before arbitration.

• The Company’s liability is strictly limited to the terms outlined within this agreement.

By enrolling in the Membership Program, you acknowledge that you have read, understood, and agreed to the above Terms & Conditions.